How do I remove a trojan virus using Tizer Secure™?

Before you can remove a trojan virus, you first must use Tizer Secure™ to find the trojan virus and any other malware on your machine. To do so, you can perform a scan—either manually or via Tizer Secure's™ scheduler module. When performing a manual scan, you can choose to run a Quick Scan or a Deep Scan via Tizer Secure's™ Advanced Scan module.

A Quick Scan is a smart system scan that searches all files and registry entries in specific locations for trojans, viruses, spyware, adware, rootkits, and other malware. It also scans all running processes, cookies, and startup locations. We recommend performing a Quick Scan at least once per day. A Deep scan searches for malware throughout the entire hard drive and any additional drives connected to the computer. Deep Scan takes more time to complete. We recommend performing a Deep Scan at least once per week.

To manually perform a scan, click on either the Quick Scan or Advanced Scan buttons on the left navigation bar. If you go into Advanced Scan, make sure the box in front of the Deep Scan option has a checkmark in front of it. In both the Quick Scan and Advanced Scan modules, you will click on the START SCAN button to perform the scan.

You can perform other functions on your computer while Tizer Secure™ searches your system for trojan viruses, spyware, adware and any other malicious activity. Once the scan is complete, Tizer Secure™ will take you to the results screen, which has two tabs. The first tab is labeled Threats, which lists any malware found on your computer that matches the known threats in Tizer Secure's™ database. The second tab, labeled Suspect Threats, includes any files, processes or EXEs that match the criteria set forth in Tizer Secure's™ heuristic scan to identify new and unknown potential threats.

You will need to take action on the listed item in each tab separately. On the Threats tab, you must choose the items upon which you wish to take action. You can choose to either REMOVE, QUARANTINE, or IGNORE the selected threats. If you click the REMOVE button, the items you selected will be permanently removed from your system. These entries are also temporarily stored in the Quarantine folder as a safeguard against erroneous deletion. They are overwritten by fresh entries from future scans. If you click the IGNORE button, Tizer Secure™ will leave these items on your computer untouched and will not find them on subsequent scans. You can choose to QUARANTINE selected items so they will be isolated from your system and blocked from running. Quarantined items can be restored if it is determined that the files are not malware.

On the Suspect Threats tab, you must choose the items upon which you wish to take action. Click on the BLOCK & REPORT button to block the suspected EXEs from executing on your system and report the suspected malware for analysis. Our technical team analyses the reports and updates the application's database as well as its heuristic scan engine. We recommend using the reporting procedure with all Suspect Threats due to the small chance of false positives. Reports also enable the Tizer Secure™ technical team to collect valuable information that helps us continuously improve detection capabilities in real time to counter fresh threats as they arise.

How do I clean my registry Using Tizer Secure™?

You can clean your registry using Tizer Secure’s™ Registry Optimizer function. Click on the <Registry Optimizer> button on the left navigation bar of your Tizer Secure™ application. In the Registry Optimizer module, you can choose to scan 15 locations of your computer’s registry for old programs, errors and inconsistencies.

By default, all 15 options are pre-selected, which means this tool will scan all 15 parts of the registry. While we recommend you scan all parts of the registry, you can deselect any option by clicking on the checkmark in the box in front of the option you want to deselect.

To run the Registry Optimizer, click on the <Start Scan> button within the module. Once the scan is complete, you will be taken to the Registry Errors results screen. Use the plus (+) signs in front of the main registry errors to see the list of sub-errors. Click on the empty box in front of the errors you want to select. A checkmark will appear in the box. To select all errors, use the Select All/Select None option at the bottom of the errors screen.

Once you have selected errors to act upon, you have two options. Option one is to <Fix Selected> and option two is to <Ignore Selected>. Click on the <Fix Selected> button to remove the selected registry errors from your computer. Click on the <Ignore Selected> button to take no action on the selected registry errors.

How do I get rid of spyware using Tizer Secure™?

To remove spyware from your system, you must first perform a scan, as described in the How do I remove a trojan virus using Tizer Secure™? FAQ above.

Second, you must make sure you are continually protected against any new spyware from entering your machine. To do this, you must enable Tizer Secure’s™ VGuard monitoring functions. To reach the VGuard screen, click on the <VGuard> tab on the top navigation bar of the Tizer Secure™ application.

We encourage you to use all VGuard tools by clicking on the <Enable> button beside each tool. If the button next to the tool reads <Disable> then you need not click on it. This means it is already enabled.

The tools that protect you from spyware include:

LSP Protection Code Injection CPU Watch

Site Guard Process Guard Hosts File Monitor

Immunizer Folder Watch Rootkit Monitor

To ensure continued protection against most types of spyware, you should enable these specific tools, however we strongly encourage you to enable all of your VGaurd tools.

How do I register my copy of Tizer Secure™?

After you have installed Tizer Secure™ on your computer, launch the application and click on the <REGISTER> button in the lower right corner of the screen to open the registration page. If your version of Tizer Secure™ is not yet registered, you will be prompted to enter the email address which you entered on the site before downloading Tizer Secure™ version

Input the same email address and click the <Register Now> Button. Your copy of Tizer Secure™ will now be activated for the duration of the version. When your version expires, you may purchase a license to re-register and continue to use the application.

How do I get database and software updates from Tizer Secure™?

To update Tizer Secure™, you must first check if database, heuristic scan, Active X or software updates are available for download

To check for updates, open the Tizer Secure™ application and click on the <UPDATE> button on the bottom navigation bar. Click on the <Updates> button within the Update module

If database, heuristic scan and ActiveX updates are available, they will download and install automatically. If a database update is available, an installation prompt will appear so you can install the newest application. Follow the instructions on the screen to install the new application.

In addition to this module, Tizer Secure™ checks for updates every 30 minutes. You need to click on the red update icon on the Tizer Secure™ Main screen to download and install updates

What should I do if I get an Activity Monitor prompt while installing Tizer Secure™?

When installing Tizer Secure™, some computer systems may provide an Activity Monitor warning informing you that this software has not passed Windows Logo testing to verify its compatibility with your operating system.

To complete installation of Tizer Secure™, you may please click the CONTINUE ANYWAY button on the Activity Monitor warning prompt so that your Tizer Secure™ application will install and run properly.